Refund & Cancellation Policy

Last updated: September 25, 2026

1. What you are buying

FedOpp Live Access is a monthly software subscription: $199/month after a 7-day free trial, plus $49/month for each additional user you add. There is nothing physical to return. This policy covers cancellations and refund requests for subscription fees charged through our checkout and billing tools (card payments are processed by Authorize.net).

2. Cancel anytime

You can cancel yourself at any time from the Billing page in the app (Cancel membership), or by emailing support@fedopp.com. Cancellation takes effect at the end of your current billing period: you keep access until then and you are not charged again. It does not refund amounts already paid, except as described in Section 4.

3. Free trial, coupons and promotional access

If you cancel during the 7-day free trial, the subscription stops before its first charge and you are not charged. If access was obtained with a 100% coupon or a complimentary period, there is no charge to refund for that period. When paid billing starts after a trial or promotion, the normal rules below apply.

4. Refunds on paid charges

Default: fees for a billing period that has started are non-refundable, except where applicable law requires a refund.
Good-faith exceptions: we may, at our discretion, issue a partial or full refund for duplicate charges, clear billing errors, or other exceptional cases reported promptly to support@fedopp.com.
Chargebacks: please contact us before disputing a charge with your card issuer so we can fix billing issues directly.

5. No refund for results

FedOpp does not guarantee wins, awards, or complete solicitation coverage. Dissatisfaction with research outcomes, AI answers, missed opportunities, or bid results is not by itself grounds for a refund. See our Disclaimer and Terms of Service.

6. Your data after you cancel

Your notes, bids and other data stay yours. You can export or delete them yourself at any time from Profile in the app. After a confirmed cancellation, your account data is deleted automatically 90 days later; billing records are kept. See what FedOpp keeps in the Privacy Policy and Terms, Section 13.4.

7. How to request help

Email support@fedopp.com with your account email, order or subscription ID if available, and the reason for the request. We typically respond within a few business days.

8. Changes

We may update this policy. The version posted on fedopp.com applies to purchases made after the update date.